Who we are

OpenLine Services provides after-hours call intake for law firms that want reliable coverage when their offices are closed.

When calls come in outside of normal business hours, we ensure they are answered professionally, key information is collected, and a clear summary is delivered to the firm for follow-up. For matters identified by the firm as time-sensitive, notifications can be sent immediately by text or email.

OpenLine is designed to support law firms by improving continuity and documentation, not by replacing attorneys or staff. We do not provide legal advice, evaluate cases, or make decisions on behalf of our clients. Our role is to capture information accurately and route it to the appropriate people so firms can determine next steps during business hours.

We work primarily with small to mid-sized law firms that value consistency, professionalism, and clear communication. Each setup is tailored to the firm’s preferred greeting, intake questions, and notification workflow to ensure a seamless experience for callers and staff alike.

OpenLine Services is a Texas-based business focused on providing dependable intake infrastructure that firms can rely on night after night.