What We Offer

After-Hours Call Coverage

Nighttime view of a multi-story office building with illuminated floors. Each floor has different office setups with desks, chairs, and people working or sitting at tables, visible through large glass windows.

When your office is closed, OpenLine answers incoming calls using your firm’s greeting and intake flow. Calls are handled professionally so potential clients are not sent to voicemail and important details are not lost overnight.

Our service is designed to provide consistent coverage outside of normal business hours while preserving your firm’s voice expectations.

Structured Intake & Call Summaries

Office desk with a black landline telephone, computer monitor, and blurred background with windows.

During each call, key information is collected based on our firm's intake preference. This typically includes caller contact details, the reason for the call, and a brief description of the situation.

After the call, a clear structured summary is delivered ot your team for follow-up. OpenLine does not provide legal advice or evaluate cases. Our role is to document information accurately so your firm can determine next steps.

Urgent Notification & Firm-Specific Setup

A close-up of a smartphone screen showing the Mail app with 2 unread emails and a notification badge.

OpenLine Services is designed to integrate into your existing intake process with minimal disruption, providing reliable after-hours coverage without adding staff complexity.

OpenLine can be configured to send immediate notifications by text or email for situations your firm identifies as time-sensitive. This allows your team to stay informed without committing to overnight staffing.

Each firm’s setup is customized to match preferred greetings, intake questions, notification rules, and delivery methods to ensure a seamless experience for callers and staff.