OpenLine Services collects business contact information and call intake information submitted through phone interactions with participating law firms.

Information collected may include:
- Caller name
- Callback phone number
- Voicemail or intake details
- Optional email address

This information is used solely for operational intake processing and delivery to the participating law firm.

OpenLine Services does not sell personal information or use collected information for marketing purposes.

SMS notifications are used only for operational alerts to authorized law firm staff.

For questions regarding this policy, contact:
info@openlineservices.com
 
Customer Appointment SMS Communications


OpenLine Services may also provide customer-service and appointment-related SMS communication for businesses that use OpenLine Services, including appointment scheduling, appointment confirmations, reschedule requests, cancellation requests, and responses to customer questions.

When a customer calls, texts, submits a form, requests an appointment, or otherwise provides a mobile phone number for appointment-related communication, OpenLine Services may collect and use the customer’s name, phone number, appointment request details, service preferences, scheduling notes, and related customer-service information.

This information is used only to provide the requested customer-service or appointment-related communication and to support the business receiving the request.

Message frequency varies based on appointment activity and customer-service interactions. Message and data rates may apply.

Customers may opt out of SMS messages at any time by replying STOP. Customers may request help by replying HELP or by contacting info@openlineservices.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties for their marketing purposes.

OpenLine Services may share information with service providers only as needed to operate communication services, such as telecommunications, messaging, hosting, scheduling, and customer-support providers. These providers are not permitted to use mobile information for their own marketing or promotional purposes.